You have two options when contacting support.
Support Requests
To request support, you can either:
Send an email to support@jebbit.com. Please include:
User email address
A detailed description of the issue, with as much detail as can reasonably be provided with reference to the problem in a clear step-by-step format
A detailed description of the intention or goal of the user and what the user was hoping to achieve
The name of your brand environment
Builder URL
Site URL, if embedded
Status of launch, or date of launch if not yet live
Any relevant attachments (i.e. screenshots, screen recordings) if applicable
Priority of the request
Use the support widget in the bottom right corner of this page, or in your Jebbit brand environment.
Company Holidays
Business hours are Monday through Friday from 2:30am to 5:30pm ET, excluding public holidays. The table below lists the days Support is offline or offering only limited support hours. In each case, support will resume the following business day.
New Years | Closed |
Martin Luther King | Limited |
Memorial Day | Limited |
Juneteenth | Limited |
Independence Day | Limited |
Labor Day | Limited |
Indigenous People's Day | Limited |
Diwali | Limited |
Thanksgiving | Limited |
Day After Thanksgiving | Limited |
Christmas Day | Closed |
Frequently Asked Questions
When can I reach the Support team?
Business hours are Monday through Friday from 2:30am to 5:30pm ET.
What does Support help with?
Our Support Team can answer any question that you have about using the Jebbit platform. If you have product feedback or recommendations, you can share those with our team, too! You can also submit feature requests in our ideas portal here!
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