Exporting Question Data from Jebbit

The Question Analytics dashboard is a great place to see your Jebbit data trends at the aggregate and audience level, but exporting data allows you to break it down at the user session level, gives you the power to slice & dice the data, or dig into something specific.

1. Dive into the main Analytics menu of the experience campaign.
   

   

   
   

2. Navigate to the “Question Analytics” section, set the desired date-range and click on the “Export” button on the right side.
   
   
   

   

3. Within that menu, you’ll see a list of export options allowing you to download the raw data in three different ways: Event Level Question Data, Aggregate Data, and Event Level Attribute Data.

   1. The Event Level Question Data export will display all user-session interactions and lead capture data, depending on the settings that you apply before you export.

      

   2. The Aggregate Data export will total data by screen, but will not give you individual user level info.

      

   3. The Attribute Data export will display all user sessions but will only show you attributes collected within the session. If a screen does not have attributes mapped onto it, then data for that screen will not pull through in this export.

   

4. The Event Level Product Data report breaks down which product each individual user clicked on or viewed.

   

   5. Once you have selected the report that you want to view, and have checked off the desired settings, you will select the 'Export' button and the file will be sent to your email within a few moments.
      

   

   
   

5. If there are any issues or delays with export delivery, you will receive an automated email with more details. Otherwise, expect to receive the report within a few moments. The link within the email that you receive will expire in 24 hours.

Q: How do I export all of the user response data from the quiz?
A: The data that is included in your export will depend on which settings you check off before you 'Email' the file to yourself. Be careful include data even if there is no lead capture detail, and to include duplicate emails, if you want to see data for every single user session.

Q: Am I able to see Opt-in information in the Event Level Question Data?
A: The Event Level Question Data file shows you data for everything. Every Header in the file references a screen by the screen name. If your opt-in checkbox is on your Lead Capture screen then you will see opt-in details within the Header that starts with the name of your Lead Capture screen and opt-in. You will see TRUE if a user has selected the opt-in and FALSE if the user did not.

Q: How long does it take data to populate in the exports?
A: Data populates in the dashboard and exports almost instantly, but it can sometimes take up to five or ten minutes.

Q: The number of emails captured in my export does not match what I see in the dashboard.
A: If the amount of emails that you see in your export does not match the figure in the dashboards for Lead Capture then there are several variables that you'll want to consider. The first is that the Lead Capture metric in the dashboard is not de-duped. It is a count of every single time the 'submit' button is selected on the Lead Form. If email is not a required field in your form and a user submits the Lead Form without an email, then you will see the Lead Capture tally go up, but there will be no corresponding email in your export. You will also need to make sure that your export represents every data session and that you are not excluding any data in your export when you make your comparisons. Lastly, it is possible for the data in your export to be higher than the figure in your dashboard. It's normal for the export to have more data within 1% of variance. Reach out to our Support team if you are unsure of how to validate your dashboard figures against what you see in your exports.

Q: I have renamed some screens in my Builder Map, but I am seeing columns in my Event Level Question Data export that show the old screen names, as well as the columns for the updated screen names. Is there a way to remove the older screen names?

A: Jebbit will include all versions of a renamed screen in the Event Level Question Data export. This is because we want you to see historical data as well as current data for each screen. You do have the option to Archive screens, and Jebbit does allow you to exclude data from Archived screens before exporting.

Q: If I map attributes to a launched experience, will the attributes backfill to sessions already captured?

A: If you have mapped attributes to an experience that has already launched then you first need to make sure you have published! Then, the attribute should backfill onto previous sessions, but it can take a little bit of time for the script to run. If you check back a day later and you do not see that the attributes have backfilled for you, reach out to our team!

• Reporting Glossary

• Brand Dashboard Overview

• The Brand Dashboard & Experience Analytics

• Question Analytics

Keywords: Question, Analytics, Exporting, Dashboard, Reporting